Customer Support Officer

Overview

Our client is a team of motivated professionals in the Financial-Tech industry, specializing in financial anti-fraud and asset recovery. Based in The Hague, they’re open to remote work and invite candidates who may occasionally visit the office over time. With a unique B2C service, their customer support team is expanding to reach new markets. They are seeking a native English speaker ready to deliver exceptional service to their growing client base.

No. of Vacancies

Specific Skills

IDEAL CANDIDATE:

Currently based in the Netherlands, or European Union.
A professional English speaker; additional languages are a plus
Strong in written and verbal communication
Motivated, responsible, and customer-focused
Empathetic, adaptable, and interested in the fintech industry
Prior experience in customer support is advantageous
Holds a college or university diploma/degree

Responsible For

RESPONSIBILITIES: In this role, you will be a key part of our client’s customer support team, providing assistance and ensuring an outstanding experience for customers. Working closely with an experienced mentor, you’ll receive weekly training and access to masterclasses to further develop your skills.

Responding to customer inquiries via phone, email, and chat
Assisting customers in understanding services and guiding them through the onboarding process
Sending documents and providing guidance about relevant services
Handling issues related to cryptocurrency and asset recovery with patience and empathy
Ensuring timely follow-up and resolution of customer concerns
Documenting feedback and collaborating with the team to enhance service offering

Job Nature

Full Time

Educational Requirements

Bachelors Degree

Experience Requirements

2 years

Job Location

Europe (Remote), The Hague, The Netherlands

Salary

TBD

Other Benefits

WHAT OUR CLIENT OFFERS:

The flexibility of a remote role with the possibility of visiting their office in The Hague
A full-time position with continuous training and support
Growth opportunities within a fast-paced, international company
A competitive salary with performance-based incentives
Access to office amenities, including food allowances, gym membership, and a bicycle for commuting
Weekly team events in and out of the office, including music festivals, concerts, and conferences

Job Level

Junior to Mid Postion.